Good news from OHIM! In 2003, the Office set a number of key performance indicators and quality time standards in CTM procedures and it announced last week that it met every one. The increase in productivity is attributed to the fact that OHIM reorganized its operative departments, redesigned its working procedures, redistributed competences and re-trained it examiners. A reduction in the backlog of work can be seen in examinations and oppositions and each step of the process involved in registered a CTM is taking place more quickly.
The IPKat hopes that this increase in speed hasn’t be achieved at the expense of thoroughness of examination. He remembers that the reorganisation led to industrial action by OHIM workers (covered here – scroll down to 26 January), who argued that efficiency was being given priority over sufficiently detailed examination.
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