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SpecialKats: Verónica Rodríguez Arguijo (TechieKat), Hayleigh Bosher (Book Review Editor), and Tian Lu (Asia Correspondent).

Thursday, 10 April 2008

"We love you UKIPO" - and it's official

According to a survey of 468 users of its services at the end of last year, the UK Intellectual Property Office has hit a five year peak in customer satisfaction. UKIPO's website reports that 97.9% of users of its services expressed themselves happy with the UKIPO -- which was commended for its friendliness.

Says the IPKat, there must be some explanation: perhaps our readers would like to make some suggestions. Merpel sulks: 97.9%? Even my own friends don't score that high ...

Right: Patent examiners never used to be like this ...

How to make friends and influence people here and, less effectively, here
Teach yourself hypnosis here
Bribery here


Daniel said...

Perhaps its the contrast with the European Patent Office.

Anonymous said...

Quite possibly Daniel, or indeed the OHIM for that matter.

Makes you wonder also if the UK-IPO is secretly none to pleased with this outcome. After all, where else can you go from a 97.9% rating - apart from down ?

Another point about these surveys is that it's rather like your heart surgeon asking you, as a patient, if you think they perfomed well. Well, you simply haven't got a clue; they smiled nicely...

Anonymous said...

I worked for an American computer company that had a comprehensive customer satisfaction compensation plan for its employees. If salaries (or at least appreciation) depends on customer satisfaction, it becomes a trding itemt, that, unlike real money, can be created by the customers at will: "if give you some satisfaction if you do this-or-that for me". Well, to some extent that is natural, but it could end in outright corruption.

Anonymous said...

A bit like the general "election" results in the former GDR... ;-)

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